B2B Terms & Conditions
1. Purpose and Eligibility
The Firgos B2B Online Platform is intended for registered business customers purchasing wholesale products from Firgos. Access is available to businesses registered with a valid Chamber of Commerce (KvK) registration and a corresponding Firgos customer account.
New businesses must complete the required customer-registration process and provide the requested company documentation before a B2B account can be approved. Approval of a webshop account does not automatically establish credit facilities or special commercial conditions.
2. B2B Account Registration and Approval
Each online account is linked to the customer’s registered Firgos customer number. The customer must provide and maintain accurate company information, including:
Registered company/legal name and Chamber of Commerce registration details;
Business and approved delivery address(es);
Authorized Point of Contact (POC), telephone number and email address;
Authorized webshop user(s); and
Any other information reasonably required by Firgos to validate the account.
The customer is responsible for ensuring that only persons authorized by the company use its B2B account. Where employees or other representatives order on behalf of the company, their details should be registered in the customer profile where applicable. This control is intended to reduce unauthorized ordering or misuse of corporate customer accounts.
3. Customer Responsibility for Account Access
Login credentials are company-specific and must be kept secure. Orders submitted through an approved customer account will be considered orders submitted on behalf of the registered business. The customer is responsible for activity performed through its account by authorized users.
If an employee or other authorized person should no longer have access, the customer must update the account or notify Firgos promptly. Firgos should be notified immediately of suspected unauthorized use.
4. Online Ordering
Customers may use the B2B platform to place orders for delivery or pickup at Firgos. Customers requesting pickup should indicate this clearly in the order comment box when placing the order.
Submission of an online order does not override stock availability, payment conditions, account restrictions or Firgos delivery procedures.
5. Minimum Order Value
The minimum B2B webshop order value for delivery is XCG 150.00. Where multiple orders are placed on the same day, Firgos may combine them for delivery where operationally possible and where the combined value reaches or exceeds XCG 150.00. The ability to combine orders depends on the time each order was placed, its processing status, the applicable delivery date and route planning.
An earlier order may already have been processed, invoiced, prepared or assigned to a delivery route before a subsequent order is received. In such cases, the later order will be treated separately and may be scheduled for the next available delivery route. Orders below the applicable minimum that cannot be combined with another eligible order may require pickup or be scheduled in accordance with Firgos delivery arrangements.
6. Same-Day and Next-Day Delivery
Orders submitted before 10:00 AM may qualify for same-day delivery, subject to order processing, stock availability, route planning and operational capacity. Same-day delivery is not guaranteed. Once an order has been processed and assigned to a route, Firgos cannot guarantee that an additional order placed later that day can be added to the same delivery.
For example, a morning order may already be en route when an additional afternoon order is submitted. The later order will therefore be included in the next available delivery planning, normally the following business day. Orders submitted after the cutoff will normally be planned for the next available delivery route. Multiple orders placed on the same day are not guaranteed to be combined or delivered together, and the online platform does not guarantee a specific delivery time unless Firgos separately confirms such an arrangement.
7. Delivery Address and Contact Details
The customer is responsible for confirming the correct delivery address when submitting an order. Where the delivery POC or telephone number differs from the account’s primary contact, the correct information must be provided with the order and, where appropriate, maintained in the customer profile.
Customers with multiple locations must select or clearly identify the correct branch/location. A request to change the delivery address after an order has been processed, invoiced, printed or assigned to a route may result in delivery being moved to a later route or delivery date. Firgos is not responsible for delays caused by incorrect or incomplete information supplied by the customer.
8. Product Selection and Ordering Responsibility
The customer is responsible for reviewing the order before submission and confirming the correct product, description, size, packaging/pack quantity, quantity ordered, and delivery or pickup information.
This is particularly important in a wholesale environment where similar products may be available in different materials, sizes, case quantities or packaging configurations. Customer ordering errors will be handled according to the applicable Firgos Return & Exchange Policy.
If there is any doubt regarding the correct product, contact the assigned Firgos Sales Representative or In-House Sales at salesrep@firgoscuracao.com before submitting the order.
9. Product Availability and Backorders
Products displayed through the webshop remain subject to stock availability. If an item is unavailable, the customer may submit a backorder request where this functionality is available.
A backorder request is an expression of interest and does not constitute a completed sale or guarantee availability. Once the requested item becomes available, the customer may be notified and can proceed with placing the applicable order. Unless specifically confirmed otherwise by Firgos, an item will not automatically be invoiced or delivered merely because a backorder request was submitted.
10. Prices
Prices applicable to the customer when the order is processed will apply, subject to approved customer-specific pricing arrangements maintained by Firgos. Prices and promotions may be subject to validity periods, stock availability and other commercial conditions.
Special-price, pallet, promotional and volume purchases may be subject to specific return restrictions under the Firgos Return & Exchange Policy.
11. Payment Terms and Cashless Delivery
New B2B customers are initially registered on COD (Cash on Delivery) terms unless different terms have been formally approved by Firgos. For Firgos deliveries, COD does not mean that physical cash will be accepted by the driver.
Firgos operates cashless deliveries. Payment upon delivery must be completed using an approved electronic payment method, including the available card/POS payment facility. Drivers do not accept cash.
Existing customers with formally approved financial/payment terms remain governed by the terms assigned to their Firgos customer account and reflected on the applicable invoice. Use of the webshop does not alter or extend approved credit terms.
12. Returns, Exchanges and Claims
All returns, exchanges and product claims are governed by the current Firgos Wholesale Return & Exchange Policy. The customer is responsible for reviewing the policy before placing an order.
Customers should verify product specifications before submitting an order, as products incorrectly selected or ordered by the customer do not automatically qualify for return. Different conditions may apply to delivery errors, customer ordering errors, concealed defects, quality claims, special-price products and product-specific conditions.
13. Order Errors, Quality Claims and Customer Support
Ordering issues, urgent errors, return requests, quality claims or other webshop/order-related concerns should be submitted to salesrep@firgoscuracao.com. Customers should provide the relevant customer number, invoice/order number, product information and supporting information or photographs where applicable.
14. Cancellation and Modification of Orders
Customers should contact Firgos as soon as possible if an order needs to be changed or cancelled. Once an order has been processed, invoiced, picked, printed for dispatch or assigned to a delivery route, Firgos cannot guarantee that a requested modification or cancellation can still be accommodated.
Special-order, custom, promotional, pallet-deal or specially priced products may be subject to additional restrictions.
15. Customer Profile Maintenance
The customer is responsible for maintaining accurate information within its B2B profile. Changes to company information affecting the legal customer account, financial conditions, credit arrangements or other controlled account information may require Firgos verification and approval before becoming effective.
The webshop is not a mechanism for independently changing approved financial terms.
16. Account Suspension or Restriction
Firgos reserves the right to temporarily restrict or suspend B2B online access where reasonably necessary, including suspected unauthorized use, incorrect or fraudulent company information, repeated misuse, material breach of payment conditions, account closure/inactive status, security concerns, or failure to comply with applicable Firgos policies.
Outstanding payment obligations remain applicable regardless of suspension of online access.
17. Website and System Availability
Firgos aims to maintain reliable access to the B2B platform but cannot guarantee uninterrupted availability. Temporary interruptions may occur due to maintenance, updates, technical issues, inventory synchronization or operational circumstances. For an urgent order where there is uncertainty, customers should contact their Sales Representative or In-House Sales.
18. Force Majeure and Operational Constraints
Firgos will use reasonable efforts to process and deliver orders within the communicated planning. However, delivery dates, route schedules, order-processing times and website/service availability may be affected by events or circumstances beyond Firgos’ reasonable control. These may include, without limitation, power outages or blackouts, telecommunications or internet failures, severe weather or hazardous road conditions, natural disasters, fire, flooding, strikes or industrial action, government or authority measures, port or transport disruption, supplier or logistics interruption, public-health events, epidemics or widespread illness, and other comparable events that materially affect operations or safe delivery.
Operational delays may also arise from temporary internal capacity constraints, including significant employee illness or unexpected absence, approved holiday or leave coverage, high-season demand, unusually high or last-minute order volumes, warehouse or dispatch capacity limitations, vehicle or equipment breakdowns, system interruptions, or other unforeseen operational constraints. These circumstances do not automatically cancel an accepted order, but may require Firgos to adjust processing, pickup or delivery planning.
Where Firgos becomes aware that a material delay is likely, Firgos will make reasonable efforts to notify affected customers in advance or as soon as reasonably practicable and to communicate revised delivery or pickup arrangements. Notification may not always be possible before a disruption occurs, particularly where the event is sudden or outside Firgos’ control. Customers with time-sensitive requirements are encouraged to place orders sufficiently in advance, particularly during high-demand periods and around public holidays.