GET IN TOUCH

Visit our walk-in store or contact us today.

Prefer to leave a comment or suggestion? Go to the feedback form.

Need a fast answer? Send us a WhatsApp message through the green Customer Service Whatsapp button on the bottom right corner of the page and we will respond promptly. For other inquiries about our products or services, email firgos@firgoscuracao.com.

Head Office

Mignon E. van der Heijden

SALES MANAGERPhone: (+5999) 4616999 Ext. 226
Email: mvanderheijden@firgoscuracao.com

Bas Straaten

HORECA MANAGERPhone: (+5999) 4616999 Ext. 232
Email: bstraaten@firgoscuracao.com

Feedback, Recommendations and Improvements

Help us serve you better. Use this form to share a comment, suggest a product or tell us how we can improve. Your message goes to the right Firgos team and is kept separate from returns and claims.

1

1. Choose a category

Pick the category that fits your message.
2

2. Tell us more

Share your comment or recommendation. Add a photo or file if it helps.
3

3. We review it

The appropriate team reviews it. If you asked for a reply, we contact you when follow-up is needed.

What can you send us?

General feedback

Comment on the overall experience.

Product recommendation

Request or suggest a new product, brand, size, color, unit or packaging format.

Service improvement

Suggestion concerning ordering, communication, website, delivery, store, sales support or after-sales service.

Compliment

Positive recognition of a product, employee or service.

Complaint without return

Service concern that does not require product return or credit.

Other

Comment not covered above.
Need to return a product or file a claim? Feedback comments are not part of the claims process. Please use the Return or Claim form instead.

Feedback Form