How can we help?

Choose the reason that fits your request. Each one has its own form, so it reaches the right Firgos team the first time.

Delivery error? Report an incorrect item or quantity right away, while the driver is present or at warehouse pickup. Keep the product unopened and unused.

Select your reason

You will see the full form only after you choose.

Returns, Exchanges and Claims

Return or exchange goods, report a delivery error, or file a quality, batch, electrical or warranty claim.

Have your invoice number, item codes and photos ready. We normally review a complete request within 3 working days.

Start a return or claim →

Donations and Community Support

Request products for a school, charity, environmental or community non-profit initiative in Curaçao.

Product support only, no cash donations. Requests are reviewed monthly on the 10th.

Request a donation →

Feedback and Suggestions

Share a comment, suggest a product, brand or size, recommend a service improvement, or tell us what went well.

For comments that do not need a return or credit. Choose a category and send.

Send feedback →

Good to know before you submit

Returns and exchanges

  • Request within 5 business days of receiving goods.
  • Products must be unused, in original intact packaging.
  • Special-price, pallet, clearance and custom orders are non-returnable.
  • Claims more than 30 days after the invoice date are generally declined.

After you submit

  • You receive a confirmation with a reference number.
  • Receipt of a request is not an approval.
  • Approved returns receive a Return Authorization Number and pickup or drop-off instructions.

Donations

  • Submit early enough for the review cycle before your event date.
  • Requests after the 10th move to the next monthly review.
  • Incomplete requests cannot be reviewed.

Do not send or bring products back until Firgos has reviewed your request and issued return instructions. Read the full Wholesale Return & Exchange Policy. Information you submit is used only to assess and respond to your request; see our Privacy Policy.